Leadership Secrets
Who ME??? How to deal with defensive people [New]
by James Tamm
Defensive people believe that their reactions protect them from outside attack. In fact, defensive people are unconsciously trying to shield themselves from their own doubts about their significance, competence or likeability. We all get defensive sometimes and to some degree, but most of us learn to limit our defensive tendencies. Those who don't curb their defensiveness make life difficult for themselves and those who live and work with them. Their chronically defensive behavior promotes conflict and divisiveness...encourages rigid thinking that stifles creativity...and brings out the defensiveness in others. The best way to blunt other people's defensiveness is to not become defensive yourself, even when provoked.... If you start to get upset, remind yourself that this person's defensiveness is rooted in his/her insecurities and has little to do with you. Arguing back will only make the person more insecure.

www.bottomlinesecrets.com  060515-how To Deal With Defensive People 
COMMON SENSE MASON
Train your brain how to recall new names [New]
If you can remember faces, you possess all the memory capacity you need to remember names. So how come you forget the names of individuals you've met multiple times yet manage to recognize the faces of those you've met only once? The answer? You don't really try; you don't believe you can remember names; you focus on other things and you use the wrong area of your brain when you try to remember names.

www.adn.com/money/story/9449034p-9360518c.html  071112-adn-train Brain To Recall New Names 
COMMON SENSE MASON
The Art Of Getting Through To Closed-Minded Thinkers [New]
by Morey Stettner, Investor's Business Daily
Consider how you deal with closed-minded people. It's tempting to argue and plead with them to accept your entreaties. But a better strategy is to dig for more information on how they arrive at their views...

www.investors.com  090112-ibd-art Of Getting Thru To Closed-minded Thinkers 
COMMON SENSE MASON
TAKE ACTION: Weak Communication skills? Strengthen Your Speech [New]
by Investor's Business Daily
How do you know if you're any good as a communicator? By the results you get.

080409-ibd-strengthen Your Speech 
COMMON SENSE MASON
TAKE ACTION: Seek Help From Friends [New]
by Gloria Lau, Investor's Business Daily
Say you were in the hospital recovering from minor surgery and wanted to get home. Most likely you'd call family or friends. Now suppose you lost your job. Would you call the same friends? Some folks do, but many opt for faceless sites such as Monster.com or start networking with recruiters and other strangers. "Take everything you've ever known about networking and throw it out," Bob Beaudine, an entertainment executive recruiter, told IBD. "Talking to people you don't know, handing out business cards like mints that doesn't work." He urges people in need of jobs or anything else to go to their friends...

www.investors.com  090506-ibd-seek Help From Friends 
COMMON SENSE MASON
TAKE ACTION: Negotiating with Tyrants [New]
by Gloria Lau, Investor's Business Daily
It's a matter of controlling yourself, not them. The more you control your emotions, the more likely you control the outcome...

www.investors.com  061122-ibd-negotiating With Tyrants 
COMMON SENSE MASON
Surprising Secrets to Unshakeable Confidence: Get the high-performance payoff that gives you an edge [New]
Imagine two people of equal skill applying for a job. Would you pick the person who is less confident? Ever? Quite simply, a positive sense of self can transform your life.

www.rd.com/content/openContent.do?contentId=19435&pageIndex=0  0602-rd-secrets To Unshakeable Confidence 
COMMON SENSE MASON
Personal Responsibility: Are we consistent in what we say and do? [New]
by Cord Cooper, Investor's Business Daily
The power to produce positive change starts with each of us. It starts with the simple actions we take every day. G.K. Chesterton kernelized it powerfully: "In a society where anything goes, eventually everything will."

www.investors.com  040512-ibd-personal Responsibility 
COMMON SENSE MASON
NEVER STOP LEARNING: Lighten Up By Laughing [New]
Go ahead and laugh. Seriously. It's good for business. Fun workplaces have more loyal employees and customers. Learn from other companies reaping the rewards of humor...

www.investors.com  080410-ibd-lighten Up By Laughing 
COMMON SENSE MASON
NEVER STOP LEARNING: Get Prepared To Network [New]
Schmoozing comes easy for some people. For those who break a sweat at the thought of talking to someone they don't know, there's still hope. Knowing how to mingle is key to advancing any career. Here's what the experts say you can do to master the art of small talk...

www.investors.com  080522-ibd-get Prepared To Network 
COMMON SENSE MASON
NEVER STOP LEARNING: Coping With Difficult Co-Workers [New]
Difficult people have always been part of the workplace. So why do workers seem to be complaining about them more and more these days? Learning to get along with co-workers even difficult ones is a roadblock you have to learn to negotiate in order to succeed.

050414-ibd-coping With Difficult Co-workers 
COMMON SENSE MASON
Mastering The Fine Points Of A Television Interview [New]
When the media spotlight shines on you, every word counts. Speak concisely in television interviews and focus on your core message.

www.investors.com  080630-ibd-mastering Fine Points Of Tv Interview 
COMMON SENSE MASON
HOW YOU THINK IS EVERYTHING: Want to boost your leadership quotient? [New]
by Investor's Business Daily
Adapt to team members' styles, have a game plan, live Murphy's Law, don't be afraid to be wrong, don't justify outmoded systems, be a facilitator, watch your mouth.

050509-ibd-rules To Raise The Bar 
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HOW YOU THINK IS EVERYTHING: Want customer loyalty? Think the tortoise and the hare [New]
Quick, rapid-fire approaches don't work. Loyalty is built a step at a time. How to boost your loyalty quotient...

050411-ibd-nix Rabbit-fire Fixes 
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FOCUS YOUR TIME AND MONEY: Make Meetings Meatier [New]
You're a newly minted manager and you're ready to call your first meeting. You swore you'd never drag anyone through a long, useless meeting. Need a few tips?

www.investors.com  040601-ibd-secrets-make Meetings Meatier 
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Don't Get Stuck - Engage; find a common goal [New]
by Investor's Business Daily
"The resolution of conflict comes through creating and maintaining a bond with the other person irrespective of differences and of any dislike of the person, We do not have to like someone to form a bond with him or her. We only need a common goal." The best hostage negotiators learn to burn through natural feelings of disdain for those who take hostages. ...anyone can learn how to use goals to help smooth over conflicts...

www.investors.com  0608-dont Get Stuck-engage 
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DON'T BE AFRAID TO INNOVATE: Stressful events. While it might be easier to run away, they can actually make you a better leader [New]
With some effort and understanding, anyone can increase their hardiness, say psychologists Salvatore Maddi and Deborah Khoshaba. It's a matter of making up your mind to think differently, even if your colleagues are folding under the weight of a difficult transition.

050323-ibd-crucibles Test Our Mettle 
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DON'T BE AFRAID TO INNOVATE, BE DIFFERENT: Presenting In New Ways [New]
by Cord Cooper, Investor's Business Daily
The next time you give a presentation, think differently. By avoiding the tried and true, you'll score more points, says Frances Cole Jones, a media adviser and author of "How to Wow." Here are a few tips...

www.investors.com  081112-ibd-presenting In New Ways 
COMMON SENSE MASON
DEAL WITH PEOPLE EFFECTIVELY: Difficult people? You can't change them, but you can sometimes get them to change themselves [New]
When dealing with difficult people, keep cool, play to their self-interest and apply a little psychology...

050113-ibd-bringing Out Best In People 
COMMON SENSE MASON
DEAL AND COMMUNICATE WITH PEOPLE EFFECTIVELY: Shed Shyness And Rise [New]
by Cord Cooper, Investor's Business Daily
You have strong skills and huge potential. Yet you're shy and withdrawn. Learn from others and win, says leadership trainer Jennifer Kahnweiler, author of the new book "The Introverted Leader." To move forward...

090916-ibd-shed Shyness And Rise 
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DEAL AND COMMUNICATE WITH PEOPLE EFFECTIVELY: Making The Right Moves [New]
by Cord Cooper, Investor's Business Daily
Want to be a better boss? Start by assuming the role as manager, not being everyone's friend.

www.investors.com  080501-ibd-making The Right Moves 
COMMON SENSE MASON
DEAL AND COMMUNICATE WITH PEOPLE EFFECTIVELY: Hit 'Em With Sharp Copy [New]
by Investor's Business Daily
Successful online marketing hinges on catchy headlines in banner and home-page ads, according to sales coaches Mitch Meyerson and David Garfinkel in the book "Success Secrets of the Online Marketing Superstars." Here's how to punch up your ads...

www.investors.com  080306-ibd-hit Them With Sharp Copy 
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BE PERSISTENT AND WORK HARD: Solve An Identity Crisis [New]
Want to boost your brand's image? Constantly communicate who you are. Tips to shape the public's view...

080801-ibd-solve An Identity Crisis 
COMMON SENSE MASON
BE HONEST AND DEPENDABLE; TAKE RESPONSIBILITY: Win With Accountability [New]
by Steve Watkins, Investor's Business Daily
Hold your people accountable for them, and you'll get the outcomes you're seeking. These are ways to do that...

www.investors.com  090820-ibd-win With Accountability 
COMMON SENSE MASON
BE HONEST AND DEPENDABLE; TAKE RESPONSIBILITY: Trust And Accountability [New]
You might be tempted to hide the truth to protect your people. Don't do it. Give them the full story, and you'll earn their trust and get them to be accountable for their work. Ways to build trust in your organization and breed accountability...

www.investors.com  080725-ibd-trust And Accountability 
COMMON SENSE MASON
BE HONEST AND DEPENDABLE; TAKE RESPONSIBILITY: Transparency Is The Key [New]
by Steve Watkins, Investor's Business Daily
Trust is what holds things together. When that's there, any problem can be solved. Only the truth sounds like the truth. People can handle it...

www.investors.com  071228-ibd-transparency Is The Key 
COMMON SENSE MASON
BE HONEST AND DEPENDABLE; TAKE RESPONSIBILITY: Lying Worsens Misdeeds [New]
When someone does something wrong, they're a lot better off if they admit it and take responsibility, he says. Society can live with that. If they try to cover it up, that person can be an outcast for years. Once you are transparent, accept responsibility and change your behavior, as a society we are forgiving...

www.investors.com  080404-ibd-lying Worsens Misdeeds 
COMMON SENSE MASON
BE HONEST AND DEPENDABLE; TAKE RESPONSIBILITY: Integrity Pays Dividends [New]
by Steve Watkins, Investor's Business Daily
Does integrity really pay off on the bottom line?

www.investors.com  080919-ibd-integrity Pays Dividends 
COMMON SENSE MASON
BE HONEST AND DEPENDABLE; TAKE RESPONSIBILITY: Follow The Golden Rule [New]
by Steve Watkins, Investor's Business Daily
It's usually not hard to figure out what's the ethical thing to do. Treat others how you want to be treated. Here's how to make it work...

www.investors.com  090403-ibd-follow The Golden Rule 
COMMON SENSE MASON
BE HONEST AND DEPENDABLE; TAKE RESPONSIBILITY: Follow Ethics Consistently [New]
by Steve Watkins, Investor's Business Daily
People tend to treat morals and ethics at home far differently than they do at work. They might stay on the right track at home, then forget their values once they reach the office. How you can avoid that...

www.investors.com  090306-ibd-follow Ethics Consistently 
COMMON SENSE MASON
BE HONEST AND DEPENDABLE; TAKE RESPONSIBILITY: Embracing Transparency [New]
Phone cameras and YouTube are just two venues that expose secrets, and companies better know it. Corporations have to function on a level of transparency that never existed before. It's possible to have too much information. The American public is not noted for its responsibility in dealing with information...

www.investors.com  071130-ibd-embracing Transparency 
COMMON SENSE MASON
BE HONEST AND DEPENDABLE; TAKE RESPONSIBILITY: Doing The Right Thing. Character and integrity are two vital building blocks of becoming a true leader [New]
Ever see a successful leader who couldn't be trusted? Probably not, and here's why: If you can't trust someone, he or she can't lead you.

040521-ibd-secrets-doing The Right Thing 
COMMON SENSE MASON
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